Contact the practice
Thamesmead Health Centre
4-5 Thames Reach
Thamesmead
London
SE28 0NY
Telephone: 020 8319 5880
Out of Hours: 111
Email: selicb.thamesmead-nhs@nhs.net
Get DirectionsOpening Times
| Monday | 8:00am to 6:30pm |
| Tuesday | 8:00am to 6:30pm |
| Wednesday | 8:00am to 6:30pm |
| Thursday | 8:00am to 6:30pm |
| Friday | 8:00am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
If you need help when we are closed
If you require medical assistance outside of our regular hours, please contact:
- Between 12:00pm and 6:30pm call 020 3325 4266
- After 6:30pm: Call NHS 111 for non-emergency medical advice
- 999 for life-threatening emergencies
When to call 111
Call 111 if:
- you think you need to go to A&E or to another NHS urgent care service
- your GP surgery is closed and you need healthcare advice
- you don’t know who to call for medical help.
When to call 999
Call 999 for life threatening emergencies such as:
- major accident or trauma
- severe breathlessness
- severe bleeding
- loss of consciousness
- severe chest pain.
NHS 111 also provides a confidential interpreter service in many other languages if required. For deaf people and those hard of hearing, a text phone service is available on 18001 111.
For further information you can visit www.nhs.uk/111
Physical accessibility
Our practice adheres to the ‘Accessible Information Standard’ (AIS).
Transport Links: Our practice is easily accessible by public transport. The following bus routes stop nearby:
- Bus 380
- Bus 244
- Bus 472
Accessibility: We are committed to providing an accessible environment for all patients. Our premises include:
- Wheelchair access throughout the building
- Accessible restrooms for patients with mobility needs
- Induction loop for hearing aid users
If you need any additional support during your visit, please contact us in advance, and we will be happy to assist you.
Interpreter
If you need an interpreter for your appointment please let us know as soon as possible. You can call, email or use Dr. iQ to let us know and we will be happy to arrange the service.
Our interpreter service covers a large range of languages.
If you need any help when you are visiting the GP Practice, please let us know before your appointment by calling the practice.
How to make a complaint
We always try to give you the best service possible, but there may be times when you feel this has not happened.
Please note that our GP Practice keeps strictly to the rules of medical confidentiality. If you are raising a complaint on behalf of someone else, we need to know that you have their permission to do so. A note signed by the person concerned will be needed, unless they are incapable of providing this due to illness or disability.
If you have a complaint about the service you have received from our practice, please let us know. We operate a Complaints Procedure as part of the NHS system for dealing with complaints. Our complaints system meets national criteria. Please be assured that if you make a complaint, it is our policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support because of your complaint.
In the first instance please discuss your complaint with the staff member concerned. Where the issue cannot be resolved at this time, please contact the Practice Manager who will try to resolve the issue and offer you further advice on the complaints procedure. If we have not been able to resolve your problem and you wish to make a formal complaint please let us know as soon as possible, ideally within a few days. This will enable the practice to get a clear picture of the circumstances surrounding the complaint.
We ask that all complaints be put in writing and emailed or posted to (greccg.thamesmead-nhs@nhs.net) the practice (4-5 Thames Reach, Thamesmead, London, SE28 0NY). If it is not possible to raise your complaint immediately, please let us have details of your complaint within the following timescales:
Within 6 months of the incident that caused the problem
OR
Within 6 months of discovering that you have a problem, provided this is within 12 months
The practice will acknowledge your complaint within three working days and aim to have looked into your complaint within 40 working days of the date you raised it with us. At this stage you should be offered an explanation or a meeting with the person(s) involved. When the practice looks into your complaint it aims to:
- Ascertain the full circumstances of the complaint
- Make arrangements for you to discuss the problem with those concerned, if you would like this
- Make sure you receive an apology, where this is appropriate
- Identify what the practice can do to make sure the problem does not happen again
