Practice Policies
Statement of Purpose
At our GP Practice, we care about our patients, colleagues and our local communities. We listen to our patients and teams to deliver great primary care.
Patient Confidentiality
All of our practice staff are aware of the importance of confidentiality. We train staff on all aspects of confidentiality including both manual and electronic health records. We keep all your health information confidential and secure in accordance with the Data Protection Act 2018, and have a legal responsibility to keep confidential held about you confidential.
In accordance with the Data Protection Act 2018 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the Practice Manager and at no charge. No information will be released without the patient’s consent unless we are legally obliged to do so. A request by a patient, or a request by a third party who has been authorised by the patient, for access under the GDPR (and DPA 2018) is called a subject access request (SAR).
Freedom of Information Act
We respect the public’s right to know how public services are organised and run. You can find our Publication Scheme on the Freedom of Information website.
Equality and Diversity Policy
Our policy is designed to ensure and promote equality and inclusion, supporting the ethos and requirements of the Equality Act 2010 for all visitors of our practice.
We are committed to:
- Ensuring that all visitors are treated with dignity and respect
- Promoting equality of opportunity between people of all genders
- Not tolerating any discrimination or perceived discrimination against, or harassment of, any visitor for reason of age, sex, gender, marital status, pregnancy, race, ethnicity, disability, sexual orientation, religion or belief
- Providing the same treatment and services (including the ability to register with the practice) to any visitor irrespective of age, sex, marital status, pregnancy, race, ethnicity, disability, sexual orientation, medical condition, religion or belief
This policy applies to the general public, including all patients and their families, visitors and contractors.
Zero Tolerance Policy
Our Staff have the right to be treated with dignity and respect at all times. They should be able to do their jobs without being verbally or physically abused.
We know that most people respect this. Anyone found abusing the staff in person or on the telephone will be asked to leave the practice.
As an employer, the practice has a duty to care for the health and safety of its staff. The practice also has a legal responsibility to provide a safe and secure environment for staff and patients. All patients are expected to behave in an acceptable manner and violent or abusive behaviour towards staff or patients may result in removal from our practice list or even criminal proceedings. The practice follows the NHS guidance concerning Zero Tolerance.
The Practice will not tolerate any form of violence, discrimination or harassment of our staff by any visitor. Any visitor who expresses any form of discrimination against or harassment of any member of our staff will asked to leave the practice premises.
